PureOxy Life Return & Replacement Policy

Return Policy

Due to the hazardous material classification and special shipping requirements of our Food Grade Hydrogen Peroxide products, we are unable to accept returns of opened or unopened product. All sales are final.

Replacement Policy

At PureOxy Life, customer satisfaction is our priority. If your product arrives damaged due to shipping issues:

1. Notification Period: Please notify us within 48 hours of receiving your order.
2. Documentation Required: Send photos of the damaged product and packaging to support@pureoxylife.com.
3. Verification Process: Our customer service team will review your claim within 1-2 business days.
4. Replacement Shipment: Upon verification, we will ship a replacement product at no additional cost.

Cancellation Policy

• Orders may be canceled prior to shipping for a full refund.
• Once an order has been shipped, it cannot be canceled.

Contact Information

For all replacement requests or questions regarding this policy, please contact our customer service team:

• Email: support@pureoxylife.com
• Phone: 800-833-3256
• Office / Text: 757-699-5433

This policy complies with all applicable regulations regarding the handling and shipping of Food Grade Hydrogen Peroxide while ensuring customer satisfaction.

Would you like me to make any adjustments to this policy before you submit it to Google Merchant? I see you’ve shared a file link. Based on the Google Drive link you’ve provided, I’m assuming this might be a template or document related to your return policy requirements.